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Feature #14545

Quantitative survey of our user base

Added by sajolida about 1 year ago. Updated 13 days ago.

Status:
Confirmed
Priority:
Normal
Assignee:
Category:
-
Target version:
Start date:
08/30/2017
Due date:
% Done:

0%

QA Check:
Feature Branch:
Type of work:
Research
Starter:
Affected tool:

Description

We've been conducting qualitative interviews of our users for more than a year now: https://tails.boum.org/blueprint/interviews/.

To complete the picture, I want to do a quantitative survey of our user base.

See https://tails.boum.org/blueprint/user_survey/.


Related issues

Blocked by Tails - Feature #14540: Survey platform Confirmed 10/03/2017

History

#1 Updated by sajolida 5 months ago

  • Subject changed from Learn who our users are to Quantitative survey of our user base
  • Description updated (diff)
  • Blueprint set to https://tails.boum.org/blueprint/user_survey/

#2 Updated by sajolida 5 months ago

#3 Updated by sajolida 5 months ago

  • Blocks Feature #15392: Core work 2018Q2 → 2018Q3: User experience added

#4 Updated by sajolida 3 months ago

  • Blocks deleted (Feature #15392: Core work 2018Q2 → 2018Q3: User experience)

#5 Updated by nodens 24 days ago

  • Target version changed from 2018 to 2019

#6 Updated by geb 15 days ago

Hi,

https://tails.boum.org/blueprint/user_survey/ :

Possible research questions
---------------------------

- Size of user base

- How many users do we really have?
- Right now we only have number of boots per day but combining this
with how frequently people use Tails, we could extrapolate rough
number of users and maybe usage categories (fraction of frequent
users and occasional users, etc.).

- Technical skills

- How technically skilled are our users?
- How big is the difference between the technical skills of our target
audience and real audience?
- Is there a match between how hard Tails is to use and the skills of
our actual users?

- Region

- Is Tails useful and accessible by a global audience?
- Information on where Tails is used the most is very helpful for
fundraising, outreach, or translation efforts.

Maybe download stats from mirrors could help here. While it wont fully take account cloned tails, every mirror see a given proportion (actually around 1/50) of the downloads of the iso and the upgrades. Some informations could be extracted directly from their stats like the download countries (excluding downloads from Tor), the hour they tend to download, the lang they use (from the http referer field), the installation method they choose (same). Some other may be inferred (for example, how much downloads of the upgrades compared to the downloads of the iso, could give an estimation of how much users relies on automatic upgrades and how much of them reinstall for every release, which could give insights of their technical level).

#7 Updated by sajolida 13 days ago

  • Regarding download stats, we have a better plan already implemented (I'm looking for a reviewer!). See #14922.
  • Regarding upgrade stats, we can already do that with the hits on the RSS feed for security updates.

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