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Bug #14697

Document workaround for Tails freezing with NVIDIA GTX 1080 when HTC Vive headset is connected to HDMI

Added by intrigeri 3 months ago. Updated 21 days ago.

Status:
Confirmed
Priority:
Normal
Assignee:
Category:
Hardware support
Target version:
Start date:
09/21/2017
Due date:
% Done:

0%

QA Check:
Feature Branch:
Type of work:
End-user documentation
Blueprint:
Starter:
Affected tool:

Description

  • Reference: #11831#note-130
  • Problem: Tails freezes (not sure at which time exactly)
  • Workaround: unplug that headset before starting Tails
  • Affected hardware:
    • at least NVIDIA GTX 1080, but most likely all Pascal GPUs
    • at least HTC Vive headset, and perhaps more HDMI devices

More generally, various reports tell us that a number of problems with nouveau drivers for NVIDIA graphics can be workaround'ed by unplugging non-essential devices connected to the NVIDIA thing (e.g. 2nd display, sound outputs etc.) or by plugging displays on a different port.

It might be worth pointing to https://nouveau.freedesktop.org/wiki/CodeNames/ (so users can identify their hardware) and https://nouveau.freedesktop.org/wiki/FeatureMatrix/ (so that users can tell whether the issue they're experiencing is Tails-specific or not).


Related issues

Related to Tails - Bug #11831: NVIDIA Maxwell series graphic card: X.Org doesn't start, or slow graphics operations Resolved 04/10/2017
Blocks Tails - Feature #14758: Core work 2017Q4: Technical writing Confirmed 10/02/2017

History

#1 Updated by intrigeri 3 months ago

  • Related to Bug #11831: NVIDIA Maxwell series graphic card: X.Org doesn't start, or slow graphics operations added

#2 Updated by intrigeri 3 months ago

#3 Updated by intrigeri 3 months ago

(Really that should be 2017Q4 but I can't find any such ticket on #13246.)

#4 Updated by sajolida 2 months ago

  • Blocks deleted (Feature #13423: Core work 2017Q3: Technical writing)

#5 Updated by sajolida 2 months ago

  • Blocks Feature #14578: Decide when we want to release Tails based on Debian Buster added

#6 Updated by sajolida 2 months ago

  • Blocks deleted (Feature #14578: Decide when we want to release Tails based on Debian Buster)

#7 Updated by sajolida 2 months ago

#8 Updated by sajolida 28 days ago

  • Target version changed from Tails_3.3 to Tails_3.5

#9 Updated by 110100111011 21 days ago

Tails no longer crashes in 3.3 with a HTC Vive connected.

It starts correctly, just with the issue that the HTC Vive is seen by Tails as the primarmy monitor. So the Tails Greeter and everything else will appear on the HTC Vive Display, and since you can't see anything on that due to the lenses, you practically have to disconnect the HTC Vive again to be able to use Tails.

If #14965 would work without the encryption, that would fix this issue since then Tails could already turn off the HTC Vive Display before the Greeter appears.

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